Terms of Use

Customer is responsible for the accuracy of account information, safeguarding credentials and API keys, configuring permissions, and all activity under Customer accounts except to the extent caused by Langware’s breach of these Terms. Customer will promptly notify Langware of suspected unauthorized access. Accounts and keys may not be shared except through supported role and access features.

Customer and Authorized Users will not:

• Use the Services unlawfully, fraudulently, deceptively or to infringe another person’s rights.
• Interfere with, disrupt, probe or circumvent security, access, usage, rate or technical controls.
• Reverse engineer, decompile or attempt to derive proprietary source code, except to the limited extent applicable law or an open-source license expressly permits.
• Resell, sublicense or provide the Services as a standalone service bureau unless an Order Form expressly allows it.
• Upload malicious code or use the Services to compromise systems, accounts or data.
• Use outputs without appropriate human review in circumstances where errors could create legal, medical, financial, safety or other material harm.
• Submit sensitive, regulated or confidential data unless Customer is authorized to do so and the applicable deployment and agreement support that data.
• Use third-party integrations or messaging channels in violation of the applicable provider’s terms, policies or law.

Customer may use Langware APIs only as documented and within applicable limits. Customer is responsible for securing API credentials, implementing appropriate authentication and authorization, and ensuring that its applications and users comply with these Terms. Langware may impose or adjust reasonable rate limits, version APIs, deprecate features with reasonable notice where practicable, and suspend keys that create a security risk, exceed authorized use or violate these Terms.

As between the parties, Customer retains its rights in Customer Content. Customer grants Langware and its subprocessors a limited, worldwide right to host, copy, transmit, process and display Customer Content only as necessary to provide, secure, support and improve the contracted Services, comply with law, and as otherwise instructed or authorized by Customer.

To the extent permitted by law and subject to third-party rights, Customer may use outputs generated for Customer. Outputs may not be unique, and other users may receive similar outputs. Langware does not use Customer Content to train general-purpose models unless Customer expressly agrees in writing. Customer is responsible for Customer Content, instructions, permissions, notices, consents and its use of outputs.

The Services may use probabilistic artificial intelligence and machine-learning systems. Outputs may be incomplete, inaccurate, offensive, outdated or unsuitable. Customer must independently evaluate outputs and use qualified human review appropriate to the context. Langware does not represent that an output is accurate, lawful, non-infringing or fit for a particular decision. Customer is responsible for decisions, actions and communications based on outputs.

The Services may interoperate with third-party models, repositories, communication channels, plugins, marketplaces, APIs and other services selected by Customer. Third-party services are governed by their own terms and privacy practices. Langware does not control and is not responsible for third-party services, changes, outages, security, content, account restrictions or suspensions. Customer is responsible for obtaining required accounts, permissions and consents and for determining whether an integration is official, supported and appropriate.

Fees, billing frequency, usage allowances and subscription term are stated in the applicable Order Form. Unless otherwise stated, fees are non-cancelable and non-refundable, exclusive of taxes, and payable in the invoiced currency. Customer is responsible for applicable sales, use, value-added, withholding and similar taxes, excluding taxes based on Langware’s net income. Overdue undisputed amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate.

Langware may provide support through channels identified in the Services, Documentation or applicable Order Form, including email, in-product support and Flow, Flowpad’s AI-assisted WhatsApp support agent operated through Flowpad’s official WhatsApp Business account. Flow is limited to customer service and support relating to Flowpad and is not a general-purpose AI assistant. Messages may be processed automatically and, where appropriate, routed to Langware personnel. Use of WhatsApp is also subject to Meta’s applicable terms and policies.

For support, Customer may contact Langware through Flow on Flowpad’s official WhatsApp account or by email at support@langware.ai.

Support provided through Flow, Flowpad’s WhatsApp support agent, is provided by LANGWARE INC., a Delaware corporation, and is governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

Support and service levels, if any, are those stated in the applicable Order Form or service-level agreement. Langware may update the Services and Documentation and may modify or discontinue features. For paid hosted Services, Langware will use commercially reasonable efforts to provide advance notice of a material discontinuation where practicable. Free, beta, preview and open-source offerings may be changed or discontinued at any time.

Langware’s Privacy Policy describes processing for which Langware determines the purposes and means. Where Langware processes personal data on Customer’s behalf, the parties will comply with the applicable Data Processing Addendum. Customer is responsible for providing required notices, establishing a lawful basis and obtaining required permissions for Customer Content. Langware maintains commercially reasonable technical and organizational security measures appropriate to the Services. Customer remains responsible for endpoint, local, Git, on-premises and account security under its control.

Each party may receive non-public information identified as confidential or that reasonably should be understood as confidential ("Confidential Information"). The receiving party will use Confidential Information only to exercise rights and perform obligations under the agreement, protect it using at least reasonable care, and disclose it only to personnel and service providers with a need to know and confidentiality obligations. These duties do not apply to information lawfully known without restriction, independently developed, lawfully received from another source, or made public without breach. Legally required disclosure is permitted with prior notice where lawful.

Except for Customer’s rights in Customer Content and rights granted under open-source licenses, Langware and its licensors retain all rights in the Services, Documentation, designs, technology, models, methods, trademarks and improvements. If Customer provides feedback, Customer grants Langware a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or attribution, provided Langware does not identify Customer as the source without permission.

Langware may suspend affected access where reasonably necessary to prevent or address a security threat, unlawful use, material breach, harm to the Services or third parties, or overdue undisputed payment. Where practicable, Langware will notify Customer and limit the suspension to the affected portion and period.

These Terms begin when accepted and continue while Customer uses the Services. Subscription terms and renewal are stated in the Order Form. Either party may terminate for material breach not cured within 30 days after written notice, or immediately if cure is not possible or the other party becomes insolvent. Upon termination, Customer’s rights to paid, proprietary and hosted Services end. Open-source rights survive according to the applicable open-source license. Customer must stop using and delete proprietary software where required by the applicable license or Order Form.

Customer may export Customer Content using available functionality before termination. Following termination, Langware may delete hosted Customer Content in accordance with the applicable agreement and retention schedule, unless legally required to retain it.

Each party represents that it has authority to enter into the agreement. Langware warrants that paid Services will materially conform to applicable Documentation during the paid term. Customer’s exclusive remedy for breach of this warranty is correction, re-performance or, if Langware cannot provide either commercially reasonably, termination of the affected Service and refund of prepaid fees for the unused portion.

Except for the express warranty above and to the maximum extent permitted by law, the Services, outputs, free software, beta features and third-party services are provided "as is" and "as available." Langware disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and uninterrupted or error-free operation.

Customer will defend and indemnify Langware and its affiliates, officers, directors and personnel against third-party claims arising from Customer Content, Customer’s products or services, Customer’s violation of law or third-party terms, or use of the Services in breach of the agreement. Langware will defend Customer against a third-party claim that paid proprietary Services, as provided by Langware and used as authorized, infringe that party’s intellectual-property right. Langware may modify or replace the affected Service or terminate it and refund prepaid unused fees. Langware has no obligation for claims caused by Customer Content, combinations not supplied by Langware, modifications not made by Langware, continued use after notice, or open-source or third-party components. Indemnification requires prompt notice, control of defense by the indemnifying party and reasonable cooperation.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or loss of profits, revenue, goodwill, business opportunity or data, even if advised of the possibility. Except for Customer’s payment obligations, a party’s fraud, willful misconduct, breach of confidentiality, infringement or misappropriation of the other party’s intellectual property, or indemnification obligations, each party’s aggregate liability arising from the agreement will not exceed the fees paid or payable for the affected Services during the 12 months before the event giving rise to liability. Nothing limits liability that cannot lawfully be limited.

Each party will comply with laws applicable to its performance. Customer will comply with export-control, sanctions, anti-bribery, privacy and sector-specific requirements applicable to Customer Content and use. Customer will not permit access from prohibited jurisdictions or by restricted parties.

Neither party may assign the agreement without the other’s consent, except to an affiliate or in connection with a merger, reorganization or sale of substantially all relevant assets, provided the assignee assumes the obligations. The parties are independent contractors. Neither party is liable for delay caused by events beyond reasonable control. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder remains effective. Failure to enforce a provision is not a waiver.

The agreement consists of, in descending order of precedence: a signed master agreement; an Order Form; a Data Processing Addendum for data-protection matters; these Terms; and the Documentation. These Terms are governed by the laws of the State of Delaware, without conflict-of-law rules, and the state and federal courts located in the State of Delaware have exclusive jurisdiction, unless a signed agreement states otherwise.

Langware may update these Terms. Material changes will be notified through the Services, account or email and will apply prospectively. Where required, Langware will obtain renewed acceptance. Notices to Langware may be sent to legal@langware.ai. Electronic acceptance and records are valid to the extent permitted by law.